Good question! My grandparents were Chiropractors so I basically grew up in a healthcare office. 

My parents proceeded to develop a top-of-the-line practice management and EMR software company, where, straight out of school, I worked. I consulted doctors from all over the nation on practice management problems and solutions for 8 years. I traveled the US and have spoken to thousands of doctors about the problems that they face in their practices.  

When I relocated to Nashville, I managed a Chiropractic office, increasing their front desk collections 10 fold.  

Then it happened: I got a call from a top medical consultant who said, “Jessica, please help my client. She’s desperate. If someone doesn’t get to the bottom of what is going on, she will lose her practice.”  

Turns out, someone had taken over her billing and had messed it up so badly that she had ZERO collections coming in. Nothing. No money, whatsoever. Scary!  

So I got to work. I burned the midnight oil and I pulled apart every incorrect thing that has been done to and in her billing department.

Over the next few weeks, I turned the entire situation around, got her properly credentialed, got her submitting correct claims and got her practice on its feet again.  

 And so, my journey as a Billing Specialist and a Rescue Consultant began!

Almost a decade later, I have successfully run my own Medical Billing Service and rescued offices in different sections of the US from disaster and financial ruin. 

Over the years, I have found most billers and staff, through no fault of their own, are operating with the knowledge that looks something like Swiss cheese. Solid in some places and big gaping holes in others.  

At the root of the problem is no effective training.  

And so, my training courses were born.

I'm passionate about helping offices be the best they can be. 

Are you ready to get started? 

I have worked with more Healthcare Offices than I can count and have isolated those actions that seperate a successful office from one with lackluster collections and upset, non paying patients. 

I have worked hard to compile these actions into a consumable training program that, not only educates your staff, but gives them step by step instructions on exactly how to implement those successful actions.

In this Module you WON'T find:

• Unethical or illegal "tricks"
• Techniques that bully a patient or make him or her uncomfortable
• "Facts" that have no workable use in an actual office

What you WILL find are simple, workable basics that, when applied, will result in a streamlined, more effective staff, increased collections and patient goodwill.

• Understanding Insurance Coverage
• Maximizing Front Desk Collections
• Maximizing Back Office Collections
• Patient Statements That Work!
• Office Collection Policies
• Answering Patient Questions
• Handling Upset Patients (with no waiting area disasters)
• Cash Patient Collections, Do's and Don't's
• Bonus: Maximizing Supplement and Other Inventory Item Sales